We are looking for a Partner Services Manager to join our Partner Account Management Italian team; You will manage a portfolio of committed business partners: IT resellers, HR consultancies, accounting firms, and technology distributors. These partners sell, implement and support Factorial to their clients and grow each client's Factorial usage. Your job is to make those partners technically capable and fully independent on the platform so they build a services economy on top of our product. As a Partner Services Manager, you take full strategic ownership of the technical enablement and onboarding lifecycle for our partner ecosystem. While you are not client-facing, you own the entire process to ensure autonomy, quality, and retention.
Technical Onboarding: Design and deliver structured training and certification frameworks to get new Expert Partners up to speed.
Build and execute advanced continuous training modules, masterclasses, and webinars to ensure existing partners achieve total technical autonomy.
Process Governance & Quality Tracking
Onboarding Methodology: Own, teach,



and audit a structured, high-quality implementation process for all partner-managed clients.
Partner Services Strategy and Execution: Investigate, design and build systems that allow partners to offer and deliver services to Factorial customers. Our product is the foundation, services are how partners can truly deliver value themselves.
Data‑Driven Monitoring: Meticulously track delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience for end-clients.
Adoption & Churn Management
Drive partners to fully activate their customers and achieve business outcomes from the products and processes they have available in their platform.
Pipeline Auditing: Proactively monitor active partner setups during the critical onboarding and activation windows to spot configuration risks early.

Build the internal tools, templates, and playbooks needed to turn complex produ

📌 Partner Services Manager Italian Market (Barcelona)
🏢 Factorial
📍 Barcelona