Описание: eDreams ODIGEO operates a general travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.
Задачи:
Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention
Improve internal agent tools and customer self-service experiences using user insights
Use qualitative and quantitative research, market trends, and best practices to inform design decisions
Participate in user research activities and usability studies
Connect design strategies with business goals, KPIs, metrics, and measurable outcomes
Use Service Blueprinting to design interconnected service levels, internal processes, and tools
Lead Voice AI and chatbot flows for phone and chat interactions
Translate business rules and technical constraints into visual flows and diagrams
Design corner cases and error-handling experiences




Provide functional specifications to front-end engineers
Contribute to the Design System to support scalability and code consistency
Align with operations and product leads on operational KPIs, SLAs, and performance metrics
Manage stakeholder expectations throughout the project lifecycle
Communicate design value and influence stakeholders through user experience and KPI impact.
Требования:
~5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products
~ Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints
~ Ability to understand how changes in one part of a flow affect the broader ecosystem
~ Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design
~ High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart
~ Pr

📌 Product Design Product Designer (Barcelona)
🏢 Enfint
📍 Barcelona