Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the Logik.This is a hands-on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.
· ai-powered stack: configuration rules, pricing logic, transaction handling, and integration with the wider ServiceNow order lifecycle.
· Develop AI-enabled capability using Now Assist and AI Agent Studio — designing AI agents, skills and prompts to support quoting, product discovery and sales workflows.
· Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.




· Translate commercial requirements — product structures, pricing, discounting, approvals — into maintainable platform logic.
· Guide and review the work of mid-level and junior developers; The position requires working from the office in Madrid 2-3 days per week .

ServiceNow Certified System Administrator (CSA) — required.
· ServiceNow Certified Application Developer (CAD) — required.
· CIS certification in a CRM-family product line (CIS-CSM or equivalent) — strongly preferred.
· Note: no standalone ServiceNow certification currently exists for Now Assist / AI or agentic capability. 4+ years of hands-on ServiceNow platform development. Demonstrable delivery experience in ServiceNow CRM and Industry Workflows — Sales and Order Management, CSM, Product Catalogue or Order Management.
· Hands-on experience building AI capability on the Now Platform — Now Assist, AI Agent Studio, AI agents, or Virtual Agent/Predictive Intellige

📌 Senior ServiceNow Architect — CPQ (España)
🏢 The White Team
📍 España