At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision.
As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility. Working alongside Support and Training chapters, you will co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives.
Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades,



and updates
Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on-market deployment
Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos
Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead."
Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics
Undertake international business travel as required by project activities and candidate location to support integral matrix operations
background in software product support, training, or diagnostics is a plus
A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions
Thrives in global matrix structures with exceptional

📌 Technical Product Manager (Cataluña)
🏢 Roche
📍 Cataluña