Job Function Customer Management
Customer Service Operations
Johnson & Johnson MedTech – Supply Chain is recruiting for a Global Customer Solutions Manager Spain, located in Madrid (ES) in our Global Customer Solutions, MT Supply Chain team.
We're looking for an operationally focused and experienced people‐first leader to own a high‐performing country Integral Customer Solutions organization. In this role, you'll own day‐to‐day service delivery, drive continuous improvement and process excellence, and lead directly a local team to deliver consistent, high‐quality customer experiences across products and channels. You will also have indirect accountability over the offshore team based in Prague. This role is both hands‐on and strategic — balancing metrics and coaching to keep operations smooth while supporting broader commercial collaboration and enterprise project initiatives. The GCS Manager Spain will adapt global standards to local realities, build strong teams across borders, and ensure operational excellence through transformational change.




Lead end-to-end customer service operations for Spain, leading all aspects of order management, returns, critical issues, and SLA performance; serve as the first point of escalation for the Swiss & Austrian commercial Surgery & EP/NV organization
Build and sustain strong relationships with key commercial partners and strategic customer accounts; represent Global Customer Solutions in commercial and supply chain engagements and support high priority customer critical issues.
Drive operational excellence by standardizing processes, reducing manual touchpoints, increasing automation and improving interaction and transaction efficiency to elevate the customer experience.
Ensure consistent application of policies, controls and regulatory requirements (including SOX where relevant); own functional governance, risk controls, and operational continuity planning.
Lead people management for the Global Customer Solutions team: motivate,

📌 Global Customer Service Manager (Madrid)
🏢 Johnson & Johnson MedTech
📍 Madrid