In this role you own the platforms powering the service organization, including Salesforce-based case management and the automation layer that reduces routine work. You will scale agent tooling and operational processes across markets, enabling efficient, compliant service at scale. You'll work cross-functionally to re-engineer workflows, translate data into strategy, and partner with leadership to steer program outcomes. This is a hands-on, impact-focused position in an innovative fintech with a mission to deliver seamless digital banking experiences.
~ work from home budget
~ fitness & wellness discounts
~ language apps
~ public transportation discounts
~ Re-engineer service processes end-to-end to map workflows across channels and back office and embed redesigned processes into the platform.
~ Drive optimization of Salesforce as the core case-management backbone to elevate agent capabilities.
~ Scale workflow automation and tooling to remove high-volume, low-complexity work with measurable efficiency gains.




~ Own operational readiness for product and market launches across processes, tooling, compliance, and agent enablement.
~ Translate data into product strategy by analyzing driver data, handling times, failure demand, and agent feedback to identify high-impact roadmapped problems.
~ Influence senior stakeholders by communicating progress, trade-offs, and strategic outcomes to EXCO/SteerCo
~5+ years of product management experience with platforms and tooling used by agents/operations teams
~ Proven track record delivering workflow automation and process improvement with quantified savings
~ Experience with contact-centre tech (routing, case management) ; familiarity with AWS Connect and cloud CC design a strong plus
~ Experience applying AI in a service context for agent-assist, knowledge surfacing, or automated journeys (e.G., AWS Bedrock) a strong plus
~ Experience in banking/fintech or other regulated environment with coordinating compliance and legal sign-o

📌 Senior Product Manager (Cataluña)
🏢 N26
📍 Cataluña