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The PositionGCS Technical Content Manager (m/f/d)Integral Customer Support (GCS) delivers Technical Services for Roche Diagnostics, ensuring end-user success. We partner with affiliates and Lifecycle Teams to establish standards for service excellence, representing our customers' voice to ensure product designs prioritize customer satisfaction. By offering training, knowledge, spare parts, and tools across borders, we enable smooth customer operations and advance healthcare.
As Content Creation and Management Sub-chapter, we create content that enables customers and Roche service personnel to use, install, and maintain diagnostic instruments and software.
Own all technical content during the product's lifecycle. Accountable for end to end content creation assisting in defining content elements and planning for the specific project. If content is created externally, coordinate with vendor, manage vendor relationship,



closely monitor project.
Define and plan the content scope and delivery and determine the channels for the assigned products according to the content strategy.
Responsible for stakeholder management, working closely with the GCS Project Leader and project management (PPE) to assist with planning content delivery. Ensure that input to any risk assessments are completed - either by the content creator or by the content manager;
and also ensure coordination with applicable development teams and planning for content delivery.
Ensure that the content creator is able to work in multiple iterations during Agile development while coordinating and completing publication activities.
Discuss and advise on standardization and best practices associated with content delivery and content management.
Responsible for meeting project timelines agreed with the project team.
Within the content management system,

📌 Technical content manager (Cataluña)
🏢 Roche
📍 Cataluña