Job Overview APM Terminals We are looking for a Support Analyst that helps us to provide enterprise level assistance to our users. You will diagnose and troubleshoot software, hardware and firmware issues and user’s concerns related to our product. In this role, you will use Service Now, email and chat applications to give users quick answers to simple issues. Talk users through a series of actions, either via Service Now, phone, email or chat, until the ticket is closed.
Properly escalated unresolved issues to appropriate internal teams (technical or deployment teams)
Background in Software and IT projects as Operations Support
Knowledge of support procedures and handling general clients
Fluent in English (B2)
Passionate about IoT technology and software engineering
Creation and execution of Support Procedures
Understand the deployed projects in all the terminals where the solution has been deployed
Technical Skills & Knowledge Networks Experience. Others like MTCTCE, MTCWE will be a plus IoT skills including sensors, LP Access technologies like Bluetooth,



Network and Telecommunications background, and Automation knowledge Experience in LTE and Wireless Technologies, mainly based on Mikrotik devices Experience on Azure and Virtual Machines Industrial networks and Electronic circuits Industrial protocols and automation knowledge (Siemens, ABB, Yaskawa, CanBUS 2.0B, J1939, Scada, OPC-UA) Knowledge of Service Now and its capabilities for incident and change management Business Intelligence tools like MicroStrategy, Power BI and Grafana Hands on knowledge of Programing languages like Java, Python, C++, C#, Node JS, PLC, RDBMS, MS SQL Server, HTML, WebServices (SOAP, API Rest), Spring framework, JPA
Well-organized, timely, and persistent possessing empathy, personal tact, cultural understanding, and strong communication skills
Excellent verbal and written communication skills in English and Spanish
Strong collaboration and communication skills within distributed project

📌 Remote Support Technician (Algeciras)
🏢 Apm Terminals
📍 Algeciras