Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the Logik.This is a hands‑on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.
ai‑powered stack: configuration rules, pricing logic, transaction handling, and integration with the wider ServiceNow order lifecycle.
Develop AI‑enabled capability using Now Assist and AI Agent Studio — designing AI agents, skills and prompts to support quoting, product discovery and sales workflows.
Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.




Translate commercial requirements — product structures, pricing, discounting, approvals — into maintainable platform logic.
Guide and review the work of mid‑level and junior developers; The position requires working from the office in Madrid 2-3 days per week

ServiceNow Certified System Administrator (CSA) — required.
ServiceNow Certified Application Developer (CAD) — required.
CIS certification in a CRM‑family product line (CIS‑CSM or equivalent) — strongly preferred.
Note: no standalone ServiceNow certification currently exists for Now Assist / AI or agentic capability. 4+ years of hands‑on ServiceNow platform development. Demonstrable delivery experience in ServiceNow CRM and Industry Workflows — Sales and Order Management, CSM, Product Catalogue or Order Management.
~ Hands‑on experience building AI capability on the Now Platform — Now Assist, AI Agent Studio, AI agents, or Virtual Agent/Predictive Intelligence at a build (no

📌 Senior ServiceNow Architect — CPQ (Tres Cantos)
🏢 Twtspain
📍 Tres Cantos