The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands-on technical expertise with exceptional customer service.
You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day-to-day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment.
This is an excellent opportunity for a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations,



and making a visible impact across the business

Nature of Impact
~ High level of customer satisfaction as measured by feedback surveys.

~ Reduced downtime due to efficient troubleshooting and problem resolution.

~ Accurate and up-to-date inventory management.

~ Successful deployment and maintenance of IT equipment.

~ Effective training sessions leading to fewer support requests.

~ Meeting or exceeding SLAs for response and resolution times.

Key Responsibilities
~ Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).

~ Provide a high standard of IT Services Support onsite and remotely.

~ Configure and deploy desktops, laptops, and mobile devices.

~ Provide input on IT strategies and OKRs related to support efficiency.

~ Utilize and contribute to IT support documentation and SOP’s.

~ Assist with network connectivity issues.

~ Maintain an accurate i

📌 Desktop Support Technician (España)
🏢 Frontiers Media
📍 España