Emerald Stay is hiring through Hosco in Barcelona.At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure.To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.RESPONSIBILITIESYou’ll be part of a small (but mighty) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:FRONT & BACK OFFICEManaging communication with guests before, during and after their stay, via phone,



chat or email.Managing our mailbox; your goal is Inbox ZeroLiaising with guests so they complete their online check-in prior to arrivalHandling check-ins and check-outs from our central office and coordinating with our on-the-ground staffUpselling and cross-sellingClosing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damagesCollecting feedback from guests to keep improving our servicesRESERVATIONSControlling and managing reservations booked instantly in our Property Management SystemPreparing proposals for individuals and groupsClosing and managing direct reservationsCONCIERGEArranging some extra services for our guests, such as airport transfers and at-home massagesCoordinate and organize extra services with our partners and on-the-ground staffHandling the invoices for such extra servicesHOUSEKEEPING & MAINTENANCEOrganize and coordinate cleaning with our different providersCommunicate and coordinate maintenance issues with our on-the-ground staffDepending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.KEY INFORMATIONThe application journ

📌 Guest Services Internship (Barcelona)
🏢 Hospitaliti
📍 Barcelona