We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now

About the job

In smart Spain's direct sales and agency environment, the Lead & Customer Journey Manager is responsible for the qualification, assignment and active follow-up of incoming customer leads from first contact until order placement or confirmed loss. The jobholder acts as the central interface between prospective customers and the smart agent network, ensuring fast response,



consistent follow-up and a seamless customer journey. The role also provides sales back-office support to the Area Managers and supports Customer Care and Marketing in identifying and routing commercially relevant opportunities from social media.

Your responsibilities

Lead Management & Customer Journey

• Act as the central entry point for incoming sales leads generated through smart Spain digital, marketing and customer contact channels

• Contact new leads in a timely manner and perform an initial qualification, identifying customer needs, purchase intention, preferred model, timing, location and other relevant commercial information

• Assign qualified opportunities to the appropriate salesperson or smart point of sale according to geography, customer needs and commercial priorities

• Maintain ownership and visibility of each lead throughout the customer journey, from first contact until order placement or confirmed loss

📌 Lead & Customer Journey Expert smart Spain (f/m/d) (Madrid)
🏢 smart Europe
📍 Madrid