Company Description

MET Retail is a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe.
We're a small international team, and there's a lot to build. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one.

Job Description

We are building a digital retail platform for residential customers. The Head of Operations brings practical operational knowledge into digital delivery: understanding market, regulatory, commercial and process needs, designing the way we work, and making sure the operational engine behind the customer journey is accurate, compliant, scalable and AI-enabled by design rather than by retrofit.
The role covers the transactional backbone of the end-to-end customer journey (from contracting to switching, first bill, invoicing and collection) across our billing, CRM and operational tooling. Spain at launch, followed by other markets such as France,



Germany and Italy. The person in this role will own switching, billing and invoicing, and cash collection end to end, from process and procedure design through business ownership of the supporting tooling, team build-up and day-to-day performance.
This is a build role, and an AI-first one. The processes, the controls, the procedures and the team do not exist yet; you will create them. We expect the operating model to be designed around automation and AI from the first process map, with the manual path treated as the exception rather than the starting point.
Key responsibilities
• Act as the business reference point for switching, billing, invoicing and cash collection across the Spanish operation and, subsequently, the markets that follow.
• Design and own the end-to-end switching process (cambio de comercializadora), including ATR request management, SIPS data validation, contract activati

📌 Head of Operations — Switching, Billing (Madrid)
🏢 Met Group
📍 Madrid