Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Responsibilities:
• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
• Content Compliance: Assess reviews based on guidelines; process Guarantee claims
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic,
fast-paced environment
Requirements
• C2 level of French and C1 level of English
• Experience in customer service or support roles
• Clear communication skills and strong organizational habits
• Ability to manage tasks independently and meet deadlines
• Bachelor's degree in Business or related fields is a plus
• 1.5 years Experience in compliance or verification roles is desirable
• General knowledge of home services industries (e.g., plumbing, electrical)
Desirable Skills
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and t
📌 French Speaking Customer Support Specialist (Barcelona)
🏢 TP
📍 Barcelona