Are you interested in Fashion?
Would you like to help customers to make the right choices ?
At TP Spain, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
TP Spain is looking for for Polish native/advanced speakers to start working for one of the most famous Fashion Brands in Spain.
Responsibilities
• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

Key Competencies
• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile
• Confident and enthusiastic




• The ability to work well as part of a team as well as independently
• Native/Advanced Polish and intermediate level of English
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough

Desirable Skills
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating inf

📌 Fashion Customer Service Representative (Barcelona)
🏢 TP
📍 Barcelona