Location: Fully remote, (preferably Italy / Poland / Portugal / Spain)

About Us:
TGM Research is one of the fastest-growing and most innovative market research companies, delivering actionable insights to businesses across industries. Through our online panels, we connect clients with the right participants and deliver high-quality research solutions worldwide.

About the Role:
As Client Service Director, you will own the commercial success of an entire region. You'll lead the Client Service EMEA & America teams, set the sales and account strategy, and be accountable for regional revenue, P&L; and profitability. This is a leadership role for someone who combines a strong market research background with a proven sales track record and experience leading teams.

Responsibilities:
• Own the region's sales targets, P&L; and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches,



negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team, fostering a culture of excellence
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services

What We're Looking For:
• 5-10 years in market research, online panels or a related industry
• Proven track record in sales and business development
• Experience owning regional or territory revenue targets
• H

📌 Client Service Director (Barcelona)
🏢 TGM Research
📍 Barcelona