Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.
? Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience ?✨

? Responsiblities
• ?Answer incoming calls and emails from customers, partners, and suppliers.

• ?Provide advice, guidance, and solutions for customer queries and incidents.

• ?Keep customers informed about coverage, claim status, and resolutions.

• ?️Make follow-up calls on claims and collections.

• ?Apply cross-selling and retention techniques where applicable.

• ?Record all relevant data accurately in our systems.

? Skills & Abilities
• Customer-oriented and empathetic ?

• Excellent communication (verbal & written)

• Results-driven and proactive ?





• Strong problem-solving and analytical skills

• Active listening and adaptability

• Tolerance to stress and perseverance ?

✅ Requirements
• ?️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus

• ??1 year in customer service preferred

• ? Strong communicator – verbal & written

• ? Basic computer skills (MS Office)

• ? Detail-oriented, adaptable & stress-resistant

• ? Great listener, problem-solver & multitasker

• ?Customer-first attitude

? Education & Technical Skills
• Secondary Education ?

• Telephone excellence ☎️

• Complaint handling and customer communication ?

• Active listening and computer literacy ??

? What we offer
• ? 100% remote or hybrid setup (if you live in Madrid)

• ? Competitive salary + performance bonuses

• ?️ Meal vouchers

• ? 26 + 7 vacation days per year

• ? All equipment provided (laptop, headset, HDMI/USB adapter)

• ? Privat

📌 French Remote Customer Service Agent in Madrid (Valencia)
🏢 Recruit4Work
📍 Valencia