One of my client, a category-defining SaaS company entering a new phase of scale.
With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale . As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally.
This is a pivotal leadership role, designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth.
One of my client, a category-defining SaaS company entering a new phase of scale.
With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale . As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally.
This is a pivotal leadership role,



designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth.
The Opportunity
You will own and shape the entire customer experience across the lifecycle—from onboarding to long-term engagement—bringing consistency, quality, and strategic intent to every touchpoint.
This role goes beyond traditional Customer Success. It is about designing a seamless, high-impact experience that drives loyalty, advocacy, and sustainable growth .
You will sit at the intersection of customer, product, and operations , ensuring that the voice of the customer is embedded into how the company builds, delivers, and evolves its offering.
What You Will Be Solving
- How to deliver a consistent, high-quality customer experience across multiple markets
- How to move from reactive support to proactive, insight-driven engagement
- How to scale personalised experiences without losing efficiency
- How to embed customer f

📌 Vp Of Customer Experience (Cataluña)
🏢 Product Pulse
📍 Cataluña