One of my client, a category-defining SaaS company entering a new phase of scale.
With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale. As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally.
This is a pivotal leadership role, designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth.
One of my client, a category-defining SaaS company entering a new phase of scale.
With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale. As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally.
This is a pivotal leadership role,



designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth.
The Opportunity
You will own and shape the entire customer experience across the lifecycle—from onboarding to long-term engagement—bringing consistency, quality, and strategic intent to every touchpoint.
This role goes beyond traditional Customer Success. It is about designing a seamless, high-impact experience that drives loyalty, advocacy, and sustainable growth.
You will sit at the intersection of customer, product, and operations, ensuring that the voice of the customer is embedded into how the company builds, delivers, and evolves its offering.
What You Will Be Solving
How to deliver a consistent, high-quality customer experience across multiple markets
How to move from reactive support to proactive, insight-driven engagement
How to scale personalised experiences without losing efficiency
How to embed customer feedback into

📌 VP of Customer Experience (Barcelona)
🏢 Product Pulse
📍 Barcelona