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Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the -powered CPQ capability.
This is a hands‑on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. CPQ‑specific and product knowledge can be developed on the job for a candidate who already brings the platform and AI foundation.
Duties and responsibilities
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- Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.
- Build and extend CPQ capability on the ‑powered stack: configuration rules, pricing logic, transaction handling,
and integration with the wider ServiceNow order lifecycle.
- Develop AI‑enabled capability using Now Assist and AI Agent Studio — designing AI agents, skills and prompts to support quoting, product discovery and sales workflows.
- Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.
- Develop scoped applications, business rules, script includes, flows and UI (UI Builder / Now Experience) to the highest technical standard.
- Translate commercial requirements — product structures, pricing, discounting, approvals — into maintainable platform logic.
- Guide and review the work of mid‑level and junior developers; act as a technical reference point for CPQ and AI‑related build decisions.
- Contribute to the growth of the practice's CPQ and AI capability: reusable assets, standards and internal knowledge sharing.
- Support scoping and estimatio