Location: Valencia, Spain (100% On-site)

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Project:International Fintech & Banking
Language Requirements:Fluent German (C1/C2) & English (B2 Minimum)
The OpportunityAre you a proficient German speaker eager to launch your professional journey in sunny Valencia? We are seeking driven Customer Advisors to support our expanding financial services initiative. Offering both full-time positions and adaptable part‑time schedules, this opportunity allows you to become part of an energetic, integral workforce in a top Mediterranean hub.
In this position, your duties extend beyond taking calls; you will represent a prominent financial institution, supporting clients with money management, online platform navigation, and complex problem resolution through empathetic and professional service.
What You'll Do
- Expert Support: Provide high‑quality assistance to German‑speaking clients across phone, email,



and live chat channels regarding account maintenance, money transfers, and online features.
- Problem Solving: Determine client requirements and deliver prompt, personalized solutions.
- Security & Compliance: Uphold strict data protection standards and adhere to financial guidelines to guarantee safe account processing.
- Continuous Improvement: Work alongside team members to continuously optimize the customer experience.

Training & DevelopmentOur comprehensive orientation program prepares you thoroughly before you interact with live customers:
- Initial Duration: First 5 weeks
- Schedule: Starts from 09:00 to 15:00, then shifts to your designated permanent working hours
- Content: In‑depth instruction covering financial software, industry regulations, and advanced communication methods

Working Hours & OptionsSelect a fixed working arrangement prior to your start date, with both full‑time and adaptable part‑time arrangements

📌 German Speaking Customer Advisor (Valencia)
🏢 Ignite
📍 Valencia