At Webfleet, we are looking for a Customer Support Specialist (German Speaker) with passion for technology. With this position you will work in a dynamic team of 13 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader.

La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

What you’ll be doing:

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- Provide product information and effective technical and administration support through multiple channels (phone and email);
- Provide customers with a personalized experience, effectively solving their issues and inquiries,



whilst keeping customer satisfaction at the core of every decision and behavior;
- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

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- You already have a successful experience in a similar role;
- Impeccable written and verbal communication skills in German and fluent in English (written and spoken);
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems (such as SalesForce) is an adva

📌 Customer Support Specialist (Barcelona)
🏢 Webfleet
📍 Barcelona