We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.
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Purpose of the role
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support and backoffice tasks.
We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.
Purpose of the role
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support and backoffice tasks.
Requirements
-
- Spoken and written communication in Portuguese and Spanish
- Advanced level of English desirable
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving and Technical learning
- Integrity and trust
- Conflict management
Desirable experience
-
- Digital (User level)/ e commerce user.
- Cross-Selling Up-Selling.
- Social Media User
- A plus if they have previous experiences in services in store attending consumer´s on these product categories
Desirable Skills
-
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, an
📌 Bilingual Portuguese (Barcelona)
🏢 TP
📍 Barcelona