About Us
With over 185 years of history , we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina , with a strong presence across major European markets.
We believe in the power of nature, enhanced by science , as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.
We are currently seeking a highly motivated, detail‑oriented, and customer‑focused Customer Service Specialist to join our team on a temporary contract. This role is essential to ensuring a seamless order-to-delivery experience for our clients and supporting our commercial operations across multiple channels.
Key Responsibilities
In this role, you will be expected to:
- Oversee the end‑to‑end order management process, ensuring every order flows smoothly from reception to final delivery.
- Manually process orders (Deferred, Medical, Hospitals, Wholesalers, Mass Market, Ecommerce) in SAP,
guaranteeing accuracy at every step.
- Manage and resolve logistics and billing incidents, acting swiftly to maintain service excellence.
- Handle insurance claim processing with precision and follow‑through.
- Maintain and update customer Master Data in Salesforce and SAP.
- Coordinate commercial credits, product withdrawals, and other customer-related adjustments.
- Review and troubleshoot blocked, rejected, or errored orders in SAP.
- Respond to Customer Service calls and provide support to the commercial network.
- Manage documentation requests, including invoices, 347 forms, and export certificates.
- Oversee the daily release of pre-sales and support campaign management activities.
Sector: Industria farmacéutica
Función: Atención al cliente
Tipo de empleo: Trabajo a tiempo indefinido
Requirements: You'll excel if you have...
- Bachelor's degree in Business Administration, Economics, or s
📌 Customer Service Specialist (España)
🏢 Uriach
📍 España