This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Poker Specialist based in Spain.
This is a fully remote customer support role focused on delivering a high-quality experience to poker and gaming customers across international markets.
You will assist users through chat and email, helping them navigate registration, verification, payments, bonuses, promotions, tournaments, and cash games.
The role combines customer care, product knowledge, problem-solving, and close collaboration with specialist teams.
You will investigate issues, identify potential bugs, escape complex cases, and ensure customer feedback reaches the right internal stakeholders.
Success requires strong written communication, attention to detail, empathy, and the ability to maintain service quality while managing multiple conversations.
You will work in a fast-paced environment where continuous learning, process improvement, and customer satisfaction are highly valued.




The position offers remote flexibility alongside structured development opportunities, training, and a strong focus on employee wellbeing.
Accountabilities:
- Respond to customer inquiries through designated support channels, primarily chat and email.
- Provide accurate and helpful information about registration, KYC verification, deposits and withdrawals, bonuses, rakeback, promotions, loyalty programs, poker tournaments, and cash games.
- Investigate and resolve customer issues, including identifying potential product or technical bugs and collaborating with relevant specialist teams.
- Escalate complex or sensitive cases appropriately while maintaining clear ownership of the customer experience.
- Document customer interactions accurately and consistently in the relevant support systems.
- Meet established individual service-level and performance targets, including SLA and KPI requirements.
- Collect, document, and communicate customer feed

📌 Customer Care Poker Specialist (España)
🏢 Jobgether
📍 España