This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Quality Control Lead based in Spain.
This role is responsible for establishing and continuously improving quality standards across VIP operations in a fast-paced international iGaming environment.
You will lead the quality control function, building the team, defining methodologies, and ensuring consistent evaluation standards across regions.
The position combines people leadership, quality governance, training, certification, analytics, and process optimization.
You will create the frameworks used to assess VIP interactions and help ensure that top-tier customers receive consistently high-quality service.
Your work will directly influence training effectiveness, operational performance, employee development, and the overall VIP customer experience.
You will collaborate closely with regional leaders and operational teams while using data and quality metrics to identify improvement opportunities.




The role also offers the opportunity to shape automation initiatives and build scalable quality systems for a growing general VIP organization.
Accountabilities
- Build and develop the Quality Control Manager team, including workforce planning, regional allocation, workload distribution, recruitment, onboarding, and certification.
- Manage quality-control coverage planning by monitoring review volumes, prioritizing reviews according to customer segment value, and coordinating schedules across regions.
- Lead regular calibration sessions to measure evaluation consistency, identify discrepancies, and conduct spot checks on QC managers' assessment samples.
- Own the development, maintenance, and versioning of scorecards and evaluation methodologies used across all regions.
- Establish and maintain clear quality standards for VIP operations, ensuring consistent expectations across markets and teams.
- Build and maintain a structured library of best

📌 VIP Quality Control Lead (España)
🏢 Jobgether
📍 España