Our client is looking for a dedicated Técnico de Mantenimiento y Reparación to join their innovative remote support team, supporting clients across various regions. This role focuses on providing expert-level assistance for troubleshooting and repairing systems and equipment entirely through virtual channels. You will be a critical resource for clients experiencing technical difficulties, guiding them through diagnostic steps and resolution processes. This is an excellent opportunity for a technically skilled individual who thrives in a remote setting and is passionate about delivering exceptional technical support and ensuring client satisfaction without geographical limitations.

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Key Responsibilities

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- Deliver comprehensive remote technical support for maintenance and repair of client systems and devices.
- Utilize advanced diagnostic tools and techniques to identify root causes of technical issues remotely.
- Provide clear, concise,



and patient guidance to clients for troubleshooting and repair procedures via phone, video, and chat.
- Develop and maintain a knowledge base of common issues, solutions, and best practices for remote support.
- Escalate complex unresolved issues to senior technical staff or relevant departments, providing detailed technical information.
- Contribute to the continuous improvement of remote support processes and client service quality.

Requirements

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- Substantial experience as a Técnico de Mantenimiento y Reparación or in a similar technical support capacity, preferably with remote experience.
- Strong diagnostic and problem-solving skills applicable to a wide range of technical systems and equipment.
- Proficiency with remote access software, diagnostic utilities, and virtual communication platforms.
- Excellent verbal and written communication skills, with the ability to translate technical jargon in

📌 Técnico/A De Mantenimiento Y Reparaciones (Sevilla)
🏢 Marlex People
📍 Sevilla