Do you speak German at a C1-C2 level? Are you customer-oriented? Do you live in Las Palmas? This job offer is for you

We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain.

Responsibilities

· Interact with customers via phone, email, and web, providing technical support and problem-solving capabilities.

· Identify, assess, and prioritize customer issues and complaints.

· Analyze customer issues and formulate resolution plans.

· Help identify gaps in incident resolution and draft knowledge base articles accordingly.

· Evaluate new services, processes, and technologies implemented within the support service.

· Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements.

· Collaborate with department staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support supervisors or the designated service group (client-side).

Requirements





· Mandatory languages ​​(fluency): German (primary language). Intermediate-to-advanced Spanish and English skills are a plus.

· Basic computer (PC) skills.

· Good communication skills.

· Availability for shift work: 24/7 (40 hours per week - 5 days a week). Rotating schedules: 07:00–15:00 / 15:00–23:00 / 23:00–07:00, with legally mandated breaks.

· Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation.

· Basic knowledge of group dynamics and/or team development principles, theories, and practices.

· Basic knowledge of business development: results-oriented mindset and initiative.

· Customer orientation. We offer:

Employment contract via a temporary employment agency with strong prospects for long-term job stability.

Full-time schedule (40 hours/week), Monday through Sunday (5 working days).

A positive work environment and

📌 Helpdesk Agent German based in Las Palmas (España)
🏢 GRUPO CRIT
📍 España