Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry




• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
• Maintain detailed and accurate records of all customer interactions in the company database
• Collaborate with international teams to optimize workflows and enhance the overall customer experience
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
• Consistently meet and exceed individual and team performance targets to ensure service excellence
• Contribute to the positive and collaborative culture of the Sofia office

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
• Strong proficiency in English to ensure effective communication within our integral team
• Passion for Customer Support Services and a genuine desire to help others
• Excellent interpersonal skills and a profe

📌 Dutch Speaking Customer Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España