About Cigna Healthcare Cigna Healthcare is a general health service company dedicated to transforming healthcare. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. Grow with us-and help shape the future of healthcare.

The Agile Experience

Manager is accountable for defining and delivering the end-to-end stakeholder experience (e.g., The role owns the experience vision, roadmap, outcomes, and performance metrics, ensuring alignment across business, operational, product, data, and technology teams. Accountable for experience outcomes, performance, and continuous improvement. Operates across multiple markets and functions, balancing global consistency with local requirements.

Provides visibility of experience performance, risks, dependencies, and value realization. Acts as the integration point across Medical, Clinical, Provider, Customer Operations, Technology, Data & Analytics, Commercial, Risk, Legal, Compliance, Privacy, Security, and Change teams. Leverage customer insights, operational data, market trends, and emerging technologies to drive continuous improvement.

Outcome

Delivery & Performance Own financial, operational, and experience performance outcomes. Align multiple Agile teams around shared experience outcomes. Financial, Risk & Governance Management Lead governance discussions related to experience performance and delivery. Act as a senior leader across business, operations, product, and technology stakeholders. Effective management of risk, compliance, and governance obligations.

Strong

Agile delivery and transformation expertise.



Excellent stakeholder management and executive communication skills. Commercial, financial, and analytical acumen. Bachelor's degree in Business, Healthcare, Technology, Engineering, or related discipline, or equivalent experience. MBA, Master's degree, or Agile/Product certifications preferred (SAFe, Scrum, Product Management, Change Management).

Experience operating within global, matrixed organizations and influencing without direct authority. Strong understanding of digital platforms, data, analytics, automation, and AI. Healthcare, health insurance, or other regulated industry experience preferred.

Product

Management and Product Owners Technology, Architecture, Data, Analytics, Automation and AI teams Commercial, Finance and Market Leadership Risk, Legal, Compliance, Privacy and Security Multicultural and hybrid working environment Private Medical Insurance Employee Wellbeing Benefits About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email:

📌 Agile Experience Manager - Cigna Healthcare (Madrid)
🏢 Cigna Healthcare
📍 Madrid