Dutch Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between integral professionals and world-class organizations.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.

Key Responsibilities

• Provide exceptional service via email, phone, and chat to Dutch-speaking clients
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry
• Maintain accurate records of customer interactions within our internal CRM systems




• Collaborate with cross-functional teams to identify and escalate technical issues effectively
• Adhere to established service level agreements and quality standards at all times
• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity
• Participate in ongoing training to stay updated on product features and support protocols

Requirements

• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Previous experience in customer support services or a similar client-facing role is highly valued
• Excellent communication skills with a strong focus on problem-solving
• Proficiency in English for corporate reporting and team collaboration
• Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Mont

📌 Dutch Speaking Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España