At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position
Complaint Handling Engineer - Sequencing

As a Complaint Handling Engineer you will be dealing with queries concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions. data communication, apps algorithms.

As a member of the Digital Solutions Chapter, you will be working in a very transversal software environment having the opportunity to work with cutting edge technologies and different programming languages for on-premise and cloud-based software.



You need to be able to read and understand source code in order to find out the root cause/causal factor of a SW malfunction/SW issue, and also be able to learn about software requirements, fixing bugs process (even if you will not fix them) and general code maintenance. All of it in an Agile environment where you could contribute with your own ideas and proposals in a team continuously improving

The Opportunity:
- Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site trouble-shooting and resolution of cases.
- Resolves cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.
- Interface with Affiliates and assumes responsibil

📌 Complaint Handling Engineer (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés