Nova Biomedical: One General Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:

The Technical Support Specialist II handles advanced phone and email support for Nova Biomedical users, troubleshooting complex issues, guiding customers on product operation, and documenting cases in CRM. The role works with Commercial and in-house teams to determine support needs, whether virtual or onsite. The Technical & Field Support Specialist offers expert remote and field services, including installation, maintenance, repair, validation, training, and escalation management. Success requires analytical thinking, clear documentation, and a customer-focused mindset.



The responsibility of this role ensures product performance and effective technical support.

Responsibilities:
- Provide technical support for end-user instrument systems, including operation, maintenance, troubleshooting, performing alignments, and resolving technical issues for Nova instruments.
- Serve as an escalation point and resource for Level I specialists by diagnosing issues that require deeper technical expertise and broader product knowledge.
- Deliver clear, professional communication to guide users of all technical levels through operations, maintenance, and issue resolution. Collaborate promptly with end users, Field Service, Commercial teams, and internal support to diagnose issues and provide effective solutions.
- Create, document, and manage customer cases in the CRM system, including detailed records of issues, troubleshooting steps, and resolutions in accordance with medical device industry and company quality standards.
- Gather data to generate s

📌 Technical & Field Support Specialist II (Barcelona)
🏢 Nova Biomedical
📍 Barcelona