The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.ResponsibilitiesEnd-to-End Renewal OwnershipIndependently own and execute full renewal workflows across assigned regional customer accountsDrive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracyCustomer Retention & ExpansionDefend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concernsIdentify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approachesCustomer & Procurement EngagementWork directly with customer procurement and commercial teams to manage renewal execution and resolve issuesApply clear,
persuasive communication to influence renewal outcomes and maintain strong customer relationshipsForecasting, Data & Workflow DisciplineMaintain accurate renewal pipeline management, forecasting, and reporting within CRM systemsMonitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churnUse data, insights, and workflow automation to improve renewal efficiency and predictabilityAccount Team Unit (ATU) CollaborationEngage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cyclesPartner with Customer Success Managers to align on adoption, retention, and renewal strategyProvide light‑touch support to partners on partner‑owned or assisted renewal accountsShare insights on churn risk, renewal blockers, and missed upsell signals across teamsMentorship & Continuous ImprovementProvide guidance and informal mentorship to less experienced renewal or sales colleaguesShare customer feedback on p
📌 Account Based Renewals Rep, Dach (Les)
🏢 Autodesk
📍 Les