HBX Group seeks a Product Support Specialist for the Product Operations team to resolve technical issues and improve hotel tech support and tooling. You will handle requests from receptionists, hotel managers, and IT teams, performing rigorous analysis to offer well-founded diagnoses with clear, empathetic communication.
The adecuado candidate has experience in technical support or SaaS, basic HTML/JSON/XML, and logs interpretation, plus proficiency with Kibana, Zendesk, JIRA, and Microsoft 365.
📌 Bilingual Product Support Specialist — EN/ES (Madrid)
🏢 HBX Group
📍 Madrid
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