NTT DATA is looking for an dynamic, business-oriented, and technically minded Business Analyst - Magento to join the DES Commerce Cluster and support the delivery, enhancement, and optimization of our global eCommerce platforms, to work on remote for an International Company. Your role requires a combination of strong business analysis capabilities, Agile delivery experience, technical understanding of eCommerce ecosystems, and a continuous improvement mindset.

Your responsibilities:

- Gather, analyze, and document business requirements for eCommerce initiatives and platform enhancements.
- Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and backlog items.
- Facilitate workshops and discussions with stakeholders to identify opportunities, challenges, and business priorities.
- Ensure alignment between business objectives, customer needs, and technical solutions.
- Create and maintain business process documentation and supporting artifacts.
- Support requirement validation throughout the delivery lifecycle.

- Maintain end-to-end traceability between business requirements, user stories, technical tasks, and delivered solutions.
- Ensure version control, governance, and compliance of all project documentation.
- Develop clear acceptance criteria, test scenarios, and business validation documentation.
- Maintain solution documentation and operational knowledge to support ongoing platform evolution.
- Ensure all documentation is accurate, auditable, and aligned with organizational standards.

- Work closely with development teams, solution architects, and technical leads to design scalable and maintainable solutions.
- Participate in solution design discussions and support architecture reviews from a business perspective.
- Collaborate on initiatives involving Adobe Commerce (Magento), APIs, integrations, web services, and front-end capabilities.
- Challenge and validate proposed solutions to ensure they meet business, functional, and technical requirements.
- Support technical discovery activities by helping define scope, processes, dependencies, and delivery approaches.
- Facilitate communication between technical and non-technical stakeholders.

- Support the implementation and continuous evolution of eCommerce capabilities across multiple markets and brands.
- Contribute to end-to-end delivery activities, including requirements gathering, solution definition, testing, deployment, and post-release support.
- Help ensure solutions align with platform standards, governance frameworks, and best practices.




- Collaborate with Product Owners and delivery teams to ensure business priorities are effectively translated into deliverable outcomes.
- Support release planning and readiness activities.

- Manage and refine backlog items using Jira and related Agile tools.
- Support backlog refinement, sprint planning, sprint reviews, retrospectives, and release planning activities.
- Create and maintain user stories, acceptance criteria, and supporting delivery documentation.
- Maintain sprint artifacts, team documentation, and delivery metrics where applicable.
- Ensure Agile deliverables are properly documented, versioned, and traceable.

- Support investigation of complex production incidents, defects, and operational issues.
- Perform business impact assessments and contribute to root cause analysis activities.
- Collaborate with technical teams to understand platform behavior, integrations, APIs, and business processes impacting incidents.
- Help identify corrective and preventive actions to improve platform stability and customer experience.
- Ensure incident findings are documented and communicated effectively to stakeholders.

- Act as the primary link between business stakeholders and technical delivery teams.
- Build strong relationships across product, engineering, UX, data, operations, customer support, and business functions.
- Support general and local market teams during feature rollouts, releases, and platform enhancements.
- Provide regular project updates and facilitate decision-making discussions.
- Ensure stakeholder expectations are managed effectively throughout delivery activities.

- Stay informed on eCommerce, digital commerce, and customer experience trends.
- Identify opportunities to improve business processes, platform capabilities, and delivery practices.
- Promote data-driven decision-making and customer-centric thinking.
- Support the adoption of new tools, technologies, and methodologies that enhance platform performance and customer satisfaction.

- Collaborate with Data and Analytics teams to support tracking, reporting, and performance measurement initiatives.
- Assist in defining business requirements for analytics, customer behavior tracking, and reporting solutions.
- Experience with digital analytics platforms such as Google Analytics, Adobe Analytics, ContentSquare, or similar solutions is desirable.

Your profile:





- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience as a Business Analyst, Functional Analyst, Technical Business Analyst, or similar role.
- Strong experience working within eCommerce environments and digital commerce platforms.
- Experience participating in medium to large-scale digital delivery projects.
- Proven experience working within Agile and Scrum frameworks.
- Strong understanding of requirements gathering, process modeling, backlog management, and delivery support.
- Experience working with cross-functional teams including Product, Engineering, UX/UI, Marketing, Data, Loyalty, Operations, and Customer Experience teams.
- Proficiency with Jira, Confluence, and other Agile delivery tools.
- Familiarity with design and collaboration tools such as Figma is desirable.
- Understanding of Adobe Commerce (Magento) architecture and core eCommerce concepts.
- Knowledge of APIs, Webhooks, integrations, and distributed system interactions.
- Understanding of web technologies including HTML, CSS, JavaScript, and modern front-end frameworks.
- Ability to understand and discuss technical implementation details with development and architecture teams.
- Knowledge of eCommerce domains such as: Checkout; Payments & Gateways; Product Catalog Management; Customer Accounts; Promotions & Discounts; Loyalty Programs; Order Management; Delivery & Fulfillment; Customer Experience
- Experience with third-party integrations and commerce ecosystem providers is considered an advantage.
- Excellent communication and stakeholder management skills.
- Strong analytical thinking and structured problem-solving capabilities.
- Ability to translate complex business needs into clear and actionable requirements.
- Strong attention to detail and focus on quality.
- Ability to work independently while collaborating effectively within cross-functional teams.
- Proactive, hands-on, and delivery-focused mindset.
- Strong organizational and prioritization skills in a fast-paced environment.
- Customer-centric approach with a passion for delivering exceptional digital experiences.
- Fluent written and spoken English.

If you are interested and available for this opportunity as FREELANCE CONTRACTOR, please apply with your CV in ENGLISH as soon as possible. NTT DATA is a global consultancy company. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

📌 Business Analyst - Magento / eCommerce - International Organization (España)
🏢 NTT DATA Europe u0026 Latam
📍 España