Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

Roles & Responsibilities
- Provide Level 1 IT support in Portuguese/Spanish via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional,



empathetic, and effective customer service

Position Requirements
- Fluency in Portuguese (spoken and written) and Spanish or English-- required
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
- Ability to work in a fast-paced, customer-focused environment

Perks & Benefits
- Hybrid work mode (3 times per week from office)
- Language courses
- Udemy e-learning platform
- Medical care package for the employee and family with the 'Freedom of Treatment' service
- Life insurance on preferential terms
- Multisport card
- Integration activities - ping pong in the office, board games, volunteer projects
- Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creati

📌 Help Desk Technician with Portuguese (Madrid)
🏢 remoteo
📍 Madrid