Accenture, recognized as a Great Place To Work®, is a leading integral professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

About the Program
The Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer “KYC”, Estates, Core Efficiency Package “CEP”, Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.

Role Purpose
The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery.



The role owns business & functional requirements end-to-end — from client elicitation through to UAT sign-off — and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.

Key Responsibilities
• Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders

• Define and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)

• Hold and enforce BA scope boundaries — business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be design

• Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language deliver

📌 Business Architect Analyst (Madrid)
🏢 Accenture
📍 Madrid