Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations.
You want:
• Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
• Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
• Incident & Task Tracking:



Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
• Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
• Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
• Eliminate wait times in Agile workflows.
• Consistently automate with common frameworks.
• Design and implement internal tools and services.
• Maintain an overview of processes, communication, and motivation within the team.
• Establish and communicate processes where necessary.
• Engage in improving overarching process-landscapes and structures.
• Work in a community where everyone helps each other in an open and trusting manner.

Quali

📌 Process Manager for T Cloud Public (La Coruña)
🏢 T-Systems Iberia
📍 La Coruña