Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
• Strategic influence and development of the existing business of the assigned T Cloud.
• Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.




• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Public impediment and demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Completed degree in computer science, engineering or comparable

📌 Customer Success Manager for T Cloud Public (La Coruña)
🏢 T-Systems Iberia
📍 La Coruña