Multinational Client Service Specialist Join a leading multinational insurance company within the AXA Group’s P&C; and Specialty Risk division.

We offer insurance coverage for companies and multinationals in over 200 countries, managing complex industrial risks across Property, Casualty, Financial Lines, and Specialty lines. You will join a team that aims to provide a high-quality service for our clients, working closely with underwriters, brokers, foreign AXA XL offices and network partners. The position is based in our Madrid office, with a minimum requirement to work in the office three days a week.

Act as a primary point of contact for clients, brokers, and other external parties, ensuring clear and professional communication about the status of insurance contracts (including documents issuance, bookings, outstanding premiums, and instructions to network partners)

- Collaborate closely with underwriters, colleagues from other AXA XL offices, such as AXA XL’s global service team and network partners, to guarantee timely and accurate account handling
- Verify and review policy documents, invoices, and premiums, maintaining data accuracy and data quality within our systems
- Actively contribute to process improvement initiatives by providing structured feedback and supporting ongoing workflows optimization and technology tools development
- Fluent Spanish and English (B2 - C1 level CEFR)



with excellent communication skills Proficiency in Word, Excel, PowerPoint, and Outlook Robust support for Adaptable Working Arrangements Signatory to the UK Women in Finance Charter Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

📌 Client Services Officer - English Speaker (Madrid)
🏢 Axa Xl
📍 Madrid