Everything you are looking for and more
As a Customer Care Contact Center Agent , you will be the main point of contact for our private customers and senders, making sure every interaction is an excellent experience. You will handle enquiries, complaints and after-sales requests, acting as the voice of the customer within InPost and helping us continuously improve our service.

What responsibilities and objectives will you have?
- Provide high-quality customer support by phone and email.
- Resolve customer complaints efficiently and with empathy.
- Give accurate information on shipment tracking and delivery status.
- Handle after-sales requests received through digital channels.
- Collect, analyse and categorise complaints to identify recurring issues.
- Share insights on recurring incidents with other internal departments.
- Manage and respond to customer reviews on platforms such as Trustpilot.
- Contribute to achieving the Customer Care team's objectives.

Well, what will the requirements be?
- At least 2 years of experience in a similar customer service or contact center role.




- Higher-level vocational training or a university degree.
- Experience in complaint and conflict management.
- English level that allows you to handle calls with customers.
- Good command of Excel.
- Strong customer focus and excellent listening skills.
- Clear, professional communication, especially over the phone.
- Ability to analyse information and prioritise tasks in a fast-paced environment.
- Organised, proactive and solution-oriented.
- Team player who enjoys collaborating with others.

Nice to Have
- Degree in Business Administration or a similar field.

What do we offer?
- Language platform
- Wellbeing programme
- Flexible working hours
- Online platform for lifelong learning
- Competitive salary
- Adaptable remuneration services can be contracted

Why join us?

At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. Yo

📌 Customer Care Contact Center (España)
🏢 InPost Iberia
📍 España