MET Retail in Madrid is seeking a senior leader to shape the customer operations function for its energy retail platform. You will own the end-to-end support experience across channels, self-service and tooling, from onboarding to first bill and beyond. You will design an omnichannel service model, build a scalable ticketing operation, implement AI-driven support, and manage a diverse team in a fast-growing, cross-border environment.
📌 Customer Operations Lead, Energy Retail (EU) (Madrid)
🏢 Met Group
📍 Madrid
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