As Fraud Operations Manager at Preply, you lead a general fraud team protecting the marketplace’s financial integrity. You shape the function’s strategy, governance, and end-to-end operations, partnering with Product, Payments, and Finance. You’ll drive KPI targets, detect faults, and translate field insights into actionable roadmap improvements. This role blends leadership with analytics to scale risk management in a dynamic, human-led learning platform.
monthly lesson allowance
L&D; budget and time off
equity and health insurance
relocation package to Barcelona
mental health support
gym access and wellness programs
Lead and develop a team of Fraud Specialists to foster a high-judgement, high-accountability culture
Own and align the Fraud Operations roadmap with broader business goals
Design and formalise investigation standards, workflows, escalation protocols, and documentation
Define, track, and improve Fraud Ops KPIs such as chargeback rate, dispute SLAs, false positives, and exposure
Establish governance cadences for risk and exposure reviews with Finance and leadership
Translate frontline observations into requirements for Product and Data to shape the detection roadmap
Correlate operational insights with data to identify detection gaps and drive model improvements
Collaborate with Product, Payments, and Finance as the primary fraud authority for prioritisation and decisions
Manage workforce planning and capacity to ensure operational resilience
Present fraud performance and strategic recommendations to senior leadership
Drive continuous process improvements via root cause analysis, policy adherence, and tooling evolution
6-8+ years in fraud operations, payments risk, or financial crime with people management experience
Proven track record leading fraud or risk operations in marketplace, fintech, or e-commerce
Deep expertise in fraud investigation, chargeback management, and detection workflows
Experience owning operational KPIs and translating data into decisi
📌 Fraud Operations Manager (Madrid)
🏢 Preply
📍 Madrid