General Information Location English, Italian, Spanish It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader to drive our Customer Service operations, and we want you to join us!

We are seeking a dynamic and people-oriented Team Leader to manage our Customer Service Representatives (CSRs). In this role, you will be directly responsible for the productivity, quality, and efficiency of your assigned team. Your daily mission centers on optimizing agent performance, boosting competency development, and ensuring our team's alignment with Transcom's high organizational standards.

What's in it for you Temporary replacement contract Great working atmosphere and a friendly team spirit with multilingual colleagues. Paid training and continuous leadership support.

Performance Monitoring: Track, analyze, and report on team metrics (including productivity, quality, absenteeism, punctuality, and retention), implementing targeted action plans to exceed project goals.

Continuous Feedback:



Conduct regular One-to-One coaching sessions to address performance, alignment, or behavioral indicators, providing continuous feedback for professional growth.

Operational Excellence: Maintain applications, databases, and internal documentation while ensuring full compliance with company procedures and labor frameworks.

Client & Stakeholder Coordination: Collaborate closely with Quality & Training managers, HR, and business support teams to optimize campaign performance and resolve complex challenges.

Experience: experience in a similar leadership role managing customer service teams. Proficient in office tools, specifically a Medium level of Excel. Italian - C1, English - C1, Spanish - B2. Residing in Barcelona or the Barcelona metropolitan area, with the ability to travel to the office for occasional face-to-face client meetings and business-related engagements as needed.

Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others.

📌 Customer Service Team Leader - It/En/Es (Cataluña)
🏢 Transcom
📍 Cataluña