Are you ready to deliver best-in-class customer experience in a general organisation?JBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain .You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades.This is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.Receive and process service and spare parts requests, ensuring timely and accurate handling.Prepare, communicate, and follow up on quotations for service solutions and spare parts.Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.About YouYou are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.You’ll bringExcellent communication and interpersonal skills,



with the ability to build strong customer relationships.A proactive and service-driven mindset with strong commercial awareness.Experience working with ERP, CRM, or service management systems.A continuous improvement mindset focused on enhancing the customer experience.Experience & QualificationsEducation in Business Administration, Customer Service, or a related field .Experience in a customer service, service coordination, or sales support role .Understanding of service processes, spare parts, or industrial environments is an advantage.Experience with ERP/CRM systems or field service management tools .Strong English communication skills , both written and verbal (Spanish is required for the local market & Portuguese is desired).What’s in it for youA dynamic and customer-facing role within a global organisation.The opportunity to work closely with service, technical, and commercial teams.Exposure to global service operations and customer engagement processes.Who we areJBT Marel is a global leader in food processing technology, committed to transforming the industry through innovation, sustainability, and excellence. Our teams work across the world to deliver cutting-edge solutions that support safe, efficient, and sustainable food production.If you’re ready to take the next step in your career and deliver outstanding customer experiences, we’d love to hear from you.

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📌 Customer Support Coordinator (Barcelona) (Bellprat)
🏢 JBT Marel
📍 Bellprat