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Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures.

Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes

📌 Data & Ai Engineer: Gcp, Llms & Production Pipelines (Galicia)
🏢 PRIMUS Global Solutions (PRIMUS UK u0026 Europe)
📍 Galicia