In this Senior Customer Success Engineer role, you will build and sustain post-sales relationships with Dynatrace’s most strategic customers to ensure successful deployment and ongoing adoption of our solutions. You act as a trusted advisor, aligning technical objectives with customer goals and guiding value realization. You’ll triage complex configurations, share best practices, and identify opportunities to expand usage and impact. You will train teams, advocate for customers across internal teams, and help shape long-term success plans. This role puts you at the forefront of customer outcomes in a leading observability company.
competitive compensation packages
opportunity to work with major cloud providers
growth and learning opportunities
Triage and diagnose complex Dynatrace configurations and integrations
Serve as customer advocate across internal teams (Support, PM, R&D;)
Provide SME guidance to customers and coaching to TAMs
Conduct web-based training for user groups to support adoption
Lead discovery and education activities to identify Dynatrace usage opportunities




Prepare for Monthly and Quarterly Business Reviews with customers
Engage with Product management on roadmap discussions
Maintain up-to-date functional and technical knowledge of Dynatrace products
Document and share best practices for Dynatrace usage and implementation
Escalate and communicate customer needs and issues to relevant teams
Understand customer infrastructure, architecture, and regulatory requirements to speed resolution
Foster cross-functional collaboration to drive faster resolutions and value realization
4+ years of experience with large enterprise customers (executive leadership interactions)
Ability to manage executive relationships (VP/CxO)
Demonstrated leadership, mentorship, and organizational behavior
Strong time management and self-direction skills
Subject Matter Expert for Dynatrace technologies and related third-party tech
Willingness to learn new technologies and resolve

📌 Senior Customer Success Engineer, Spanish And Italian Speaking (Madrid)
🏢 Dynatrace
📍 Madrid