We are looking for a

Senior ServiceNow Architect

to join projects focused on the development, evolution and transformation of solutions on the

ServiceNow platform , with a particular focus on

Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ .
The selected candidate will play a key role in designing and developing

CPQ and Quote-to-Order solutions , working with ServiceNow technologies and

Artificial Intelligence capabilities such as Now Assist and AI Agent Studio .
We are looking for professionals with at least

5 years of experience working with ServiceNow , experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.ai and Quote-to-Cash processes will be highly valued.
Responsibilities

Design, develop and configure solutions on ServiceNow, particularly across Sales and Order Management, CSM and CPQ.

Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration.





Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle.

Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.

Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes.

Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.

Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.

Provide technical guidance and support to junior and mid-level developers.

Contribute to the definition of best practices, standards and reusable components.

Support the technical estimation and definition of projects and solutions.

Requirements

Must-have
Minimum

5 years of experience working with ServiceNow .

📌 Senior ServiceNow Architect — CPQ (Madrid)
🏢 Twtspain
📍 Madrid