Solution Expert – Supplier Intelligence & Procurement (f/m/d)

Department: Business Partner Transparency Delivery

Employment Type: Permanent - Full Time

Location: Madrid

Description

Department: Delivery – Solution Excellence

Employment Type: Permanent

Location: Munich or Madrid

Workplace type: Hybrid (3 days per week in office)

About osapiens

osapiens is one of the few real European SaaS stories: 2,500 customers, backed by BlackRock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim.

Why this role exists

Our customers do not buy a tool, they buy a working procurement and supplier process. This role owns the question of what “working” means for Supplier Intelligence and Procurement on the osapiens HUB — and makes sure that answer reaches Delivery, Support, Customer Success and customers through content, not through a hundred individual sessions.

Internally,



this role is our Subject Matter Expert (SME) for the solution area — the person who owns whether we are technically and regulatorily right. It is deliberately not an onboarding role: Solution Excellence is a new team, and your capacity is protected so that product knowledge is created once, centrally.

What you will own
- Own the subject matter for your solution area. Define the best-practice configuration and the standard approach per use case, and sign off onboarding packages and templates before they reach customers.
- Turn every relevant release into enablement. A 2–3 minute nugget video, input for the eLearning modules, and a release webinar or office hours — produced and distributed together with our Academy.
- Enable the teams. Train Delivery, Support and Customer Success in your area, build the certification for it, and assess it.
- Be the second line. Take subject-matter escalations from on

📌 Solution Expert – Supplier Intelligence (Comunidad de Madrid)
🏢 osapiens
📍 Comunidad de Madrid